Effective Date: June 26, 2026

1. Cancellation Policy

We understand that relocation schedules can change due to unforeseen circumstances. Our cancellation policy is structured as follows:

• Cancellation 48 hours or more before booking: Full refund of booking amount deposit.
• Cancellation 24-48 hours before booking: 50% refund of the booking amount deposit.
• Cancellation less than 24 hours before booking: No refund of booking deposit.

2. Refund Conditions

Refunds are processed when bookings are cancelled within the allowed window or if there is a double payment event. Once a service is initiated (packing materials delivered or packing team arrives), no booking amounts will be refunded.

3. Damage and Claims

In the rare event of damage or loss of goods during transit:

• The customer must inspect all goods at delivery and record details of any damages on the delivery receipt.
• All claims must be reported within 24 hours of delivery. Detailed photos and descriptions should be sent to our support email.
• Approved claims under transit insurance will be processed in accordance with the insurance provider's timeline (usually 7-15 business days).

4. Processing Timeline

Eligible refunds will be credited back to the customer's original payment method (Bank account, UPI, card, or wallet) within 5 to 7 business days from the confirmation of approval.

5. Contact Us

For any queries regarding cancellations, claims, or refunds, please reach out to us at:
Email: aggarwalspackers@gmail.com
Phone: +91 8006005222